I can hear callers but they cant hear me. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. The hub will detect both the headset and any bluetooth adapter (e.g. I dont see the options in the app. My problem is, that I've had the voice notification already configured. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome! With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. The headset will continue to give a triple beep every 15 seconds. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". So could you try to change another microphone device to see if it can be reproduced? All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. If out of the 1 year warranty, you'll want to order a new. The HUB release notes confirms that there can be mute sync issues sometimes. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume, 2) The sound duration is very long and the ongoing conference cannot be heard in the meantime. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. Very annoying for an expensive headset. Dave Blankenship. So, I guess that I am on the right version, correct? Ricky Soewardy. after working perfectly for a couple months, i am now inaudible to parties i call. Plantronics Mute On Mute Off Problem. If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. Used black electrical tape to cover both sides holes on the round section. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. The login page will open in a new tab. The title Admin is a community setting and does not reflect my role. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) While the call is active, mute the call from the device or Lync. This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. I had the same issue. If I use the laptop default, build in speaker, the issue is gone. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. Before it used to mute the app only. All of them is normal. Click on Sensors & Presence. Not sure I agree here! For the current session, you need to Stop it. THANK YOU VERY MUCH FOR YOUR KINDNESS! Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. ), which allowed you to keep the WebEx app unmuted, while using a . I'm now very hesitant of buying another Plantronics headset. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Your device should work just fine. in most companies like mine installing any other software is prohibited. The unit I have has been working perfectly since new and almost 10 months old. It has to be some kind of manufacturing defect. Fix works for the Plantronics 5200 also! Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. Apr 30, 2017 by Hi you should try the suggestion in my post below. 3. I noticed it will work if I put two fingers over mic near tip of unit. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. Thank you very much! 6. @jeanfranco81871. This is thr second one i bought and same thing. Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Craig McKellar All comments are moderated before being published. The desk phone talk button on the base will turn solid red when the headset is muted. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Teams will still be muted. I had mine set up so that it only "beeped" when I went on mute/unmute. You can mute and unmute your headset using Plantronics Hub. Before everything worked fine. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. @heartbeat927, I have the same problem. Avail 10% OFF Coupon Code. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page . Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. That is until the mute button is clicked. Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. Pretty poor service. I have replaced the headset twice from service centre, Possible Human Interface Device conflict or missing drivers. Any help would be appreciated and help me fix them when they go wonkers. 10% OFF. Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. 3. never hear a ring or beep when phone rings and voice answer doesnt work. I'll apply the same workaround: switching to beeps. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable Thanks, disabling HD voice worked! No new developlemt with this issue? When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. Hi, Could you confirm customer's Windows 10 version? Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. Can you please file the bug through the Help/Report an issue. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. Cookie Policy If I placed the microphone right next to my mouth then they could hear me normally. Choose Voyager Edge, and then click Get Started. @rohitdhavade. View orders and track your shipping status, Create and access a list of your products. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. User experience lays down on the ground here! Plantronics 5200 UC ( 2 units) Using computer audio and webex browser app. I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. On my HP ProBook 450 G4 i have the same Problem. If you have any update about this issue, please feel free to post back. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? The headset icon turns green to indicate the device is unmuted. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! I use the mute function very often and it is very very annoying. Can we please get these settings back? Go to service centre and get replaced it yet again ??? And though music sounds good in headphone-mode, voice calls are crummy. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. #3 Make sure compatibility dial is correct. This is from pressing the physical mute button on the phone. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. You can also use the volume on your computer to affect the volume heard over the headset. Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. 3. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. Need help finding the best headset for your situation? @flaviosan. I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. 8-6. The turn off the headset for about 5 - 10 secs and turn back on. Scroll to the settings and turn off the 'headset sensors' and 'HD voice'.