The line is open from 8am to 8pm Monday to Friday, and from 9am to 5.30pm weekends and public holidays. Youve been inactive for a while. I never got an update from TNT themselves through email. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. You may be able to get a passport using the 1-day Premium service (usually within 4 hours, although this could be the next day if the office is due to close) or 1-week Fast Track service. People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Where is my package? Reddit and its partners use cookies and similar technologies to provide you with a better experience. We would be grateful if you would take a few moments to answer some questions. Sunak's migrant plan and Harry's 'broken home', Chris Rock jokes about Oscars slap in Netflix show, Snow warnings for Scotland and north of England, Historic ocean treaty agreed after decade of talks, Inside the enclave surrounded by pro-Russia forces, Pubs to stay open longer over Coronation weekend. We use some essential cookies to make this website work. We do this for your security. You can find the shipment number in your confirmation email or on the collection manifest (under the barcode). 3. NOT MY FRONT DOOR. 27/12/20 - 21:01 #5. andydenyer wrote: . It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. 8 working days from them notifying of receiving my old passport. If you say no one was at home!The service of this company is just rubbish. I checked an email and there was a letter with a picture which was taken from the opposite side of the road or from the car with a statement that no one is at home. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. Quick process Date of experience: 14 February 2023 RH roger hey 6 reviews GB 10 Feb 2023 Excellent and speady service They can also explain any tracking statuses you're unsure of. Told by who??? E-commerce day-definite delivery service for packages up to 68kg. Change Delivery Options. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, your application reference begins with POD, 10-digit barcode number from your application form, 9-digit number on your receipt if you applied at the Post Office. Can't find your P2G reference number? I have sent my documents for passport application on Monday 7/9/2020 by special delivery to HMPO Peterborough and HMPO Newport on the same day. If you use assistive technology (such as a screen reader) and need a The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. Well send you a link to a feedback form. When is Eurovision and how do you get tickets? November 8, 2021 at 8:51 pm choose a holiday where you have flexible booking. States passport delivered 14/02/23. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. Someone must be present at your home/office when the courier comes to deliver your passport. TNT service sucks! Been on hold on the customer service phone line for nearly 3 hours yesterday. Find out how we combat fake reviews. But the documents that were entrusted to TNT included your visa. Poor customer services. This is the number under the barcode on the front page of the application form. Watchlist. Examining staff should mark or flag the envelope as 9.00am Special Delivery and first class envelopes should be used. Dont include personal or financial information like your National Insurance number or credit card details. She finally received her lost passport several hours after she was due to fly to Egypt. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. Totally disappointed. Indeed I'm not alone! I went round to number 15 only to find a sold sign up in the front garden and the house was empty! We are an independent company and are not connected to the UK Home Office but hopefully through crowd sourcing we can provide you with an excellent resource. After reading Pugalongs reply about calling the passport office, as you know I tried calling them again. UPDATE: Still no passport/unable to track still. Find a passport office for your Fast Track or Premium appointment; Passport refund form: Premium 1 day or Fast Track 1 week; Cancelling British passports: caseworker guidance; Renew your passport . Then when arranged to deliver on Sat they didn't show up and when I checked the tracking it was changed to Monday when I specifically asked for Saturday. Staff should also be aware that the last post is 5pm. Have rung TNT "Customer Service" which is automated and does not recognise my TNT Ref number, finally i got through to a person who told me to ring the Passport Office as they did not have my passport. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. I applied passport for my daughter this month, and the passport is sent via TNT. I attended the passport office on Weds 10 Nov to lodge my application. 2023 Trustpilot A/S. Youll find your passport application reference in the confirmation email. Dont worry we wont send you spam or share your email address with anyone. The US-owned company, part of FedEx, signed a 77m three-year contract with the Home Office to deliver official travel documents in 2019, but Brexit and Covid appear to have wrought havoc. TNT said that a surge in passport applications as Covid-19 restrictions were eased had caused a backlog. Application barcode number. I still hadnt heard anything today so I phoned the passport office who said they had no idea what was happening with it and would arrange a call back. I was travelling home from working away that day. My passport was dispatched yesterday (updated via email at 1800) and I was able to track via TNT this morning. We use some essential cookies to make this service work. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. The Passport Office is currently advising travellers to allow up to 10 weeks for applications to be processed, up from an average turnaround time of three weeks before the pandemic. TNT's 12hr delivery window is very unhelpful. Give me another 30 minutes. By clicking a link you are consenting to this. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. The best advice is to make sure that you allow at least 10 weeks to get a new passport, and to choose a holiday where you have flexible booking. Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled. If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. I was quite surprised, given the nature of the document, that no signature was required on delivery. Hope that helps! A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. You can track your TNT parcel delivery and find your item's current whereabouts with the quick and simple Parcel2Go.com tracking tool. Ive spent 20 minutes on this page and I need more time. TNT Express Tracking Details. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. There is no cost to change your pick-up location. The driver picked up the wrong parcel and I have phoned practically every day and spoken to several people to find this package and get it sent back to us, however I never get contacted when they say someone will be in touch within an hour. Happily, Angela's holiday company, Tui, has allowed her to change her dates for free. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. The delivery was on time and both the couriers were friendly. We also use cookies set by other sites to help us deliver content from their services. There are loads if articles about this and The Government is doing NOTHING. Email address. Got an update that my passport was dispatched/sent off yesterday (15th March) said that it would take a few days to get tracking from TNT and delivery. I shouldn't have to chase it every day very unreliable. He was repeatedly given new delivery dates, six in total, but each time the passport didn't arrive. Welcome to the Digital Spy forums. Then I received an email that they failed to deliver. All rights reserved. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. You can contact them here. By. written by Warefk158 on 19/06/2021. So apparently my passport is arriving today 27th February between 08:00 and 20:00hours it hasnt , where is it? "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. For more information, please see our 12 hour delivery window!! I have rescheduled several times on weekend that I am available and the system change the date without noticing me until I found out myself on the system. After waiting for over a week he phoned the delivery company and, after over an hour on hold, he was told he could collect it from the nearest depot. When they send the text the passports are printed and ready to be sent out. You can contact us. Found the property it has been delivered to down the road. Verification can help ensure real people write reviews about real companies. Lily Waddell. Track all your TNT Global parcels. [deleted] 2 yr. ago No info or anything. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. This is well documented in the press Just Google TNT drivers not ringing bells and not delivering passports. HM Passport Office seemingly have no interest in helping, and it is nearly impossible to speak to anyone at TNT to discuss the issue. I am losing my patient and trust for this service. Track your shipment. This experience is really pissing me off and frustrating. Will you do the same? DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Together with its experienced couriers and expert tracking tool, it has become trusted by its customers worldwide. the customer service phoneline is useless as its all automated, they claim they are open til 1pm on a saturday, this is not the case, they hung up on me on several occastions.sat in for the 2nd weekend in a row , no text saying out for delivery, stayed in an waitied for 12 hours, still NO PASSPORT!!!! Where is it. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. Have rung and emailed the Passport Office who claim my passport is with TNT. Parcel Monitor for TNT tracks all your parcels, from priority same-day delivery to standard parcels. @CombatButler I have same date as you, still nothing from TNT but I think 5 days could be the norm to hear anything at the minute from TNT. But I just kept checking tracking on the TNT tracking page with my postcode and passport application number as the reference. version of this document in a more accessible format, please email, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Delivery addresses for passports and documents (accessible), Delivery addresses for passports and documents, Find a passport office for your Fast Track or Premium appointment, Passport refund form: Premium 1 day or Fast Track 1 week, Cancelling British passports: caseworker guidance, Renew your passport online in 3 easy steps, correctly record a customers address to prevent errors and incorrect deliveries of passports and supporting documents, ask for evidence to use and record an alternative or care of address, change a customers delivery address after they send in their application, confirm an address for a third party or vulnerable person, check a customers address using Digital Application Process (DAP), when and how to use the Application Management System, alternative address field. Rosalie Gordon-Nzesi . From outside the UK: +44 (0)300 222 0000 worst delivery service1st attempt for passport delivery didn't give enough warning and sent me an email for delivery of the passport on the same day.2nd time sent me email again on the same day luckily I didn't leave for work and stayed at home for the delivery but than no delivery person showed up to deliver the passport.Tried to ring the customer service at least 10 times but each time they pick up and cut the call. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. However, when I click the link to track the delivery on TNT, it shows I need to have Postcode, Consignment number or PAN number. The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call. Both documents have been delivered 7am on 8/9/2020 as shown by Royal Mail service. We would like to show you a description here but the site won't allow us. Up to 10 different consignments or references can be tracked at a time. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. TNT next day delivery waited in expecting my passport no notification looked myself and now its another day Its TNT taking time not the passport office! Just use your tracking number and locate all your TNT Global packages! Was told it was coming today but when I checked it has now been moved to Monday.". 'The nurses wanted me to feel guilty about my abortion, From Afghan TV fame to a US factory floor. Still no passport. Saturday, Sunday and UK bank holidays, 9am to 5:30pm