All other Portal support requests (e.g. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. We will provide a copy or a summary of your health information, usually within 30 days of your request. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Please. We will say "yes" unless a law requires us to share that information. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. You have the ability to accept or decline cookies. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Below you will find answers to commonly asked questions concerning the website. To do this, you must create a password for your account by clicking the. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. Deliver quality care more easily with support that lets you focus on your patients. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. This feedback form is a one-way communication system. Ask us how to do this. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Indicate your contact preferences for different types of notifications. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Please try again later. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. trouble logging in, password assistance, access to family members information etc.) If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Where did they go? We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. What should I do when I get the following error, We encountered a problem loading your data. Let us know in writing if you change your mind. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. The Patient Portal is an online service that provides patients secure access to their health information. When an appointment is available for check in, you will see a button next to it labeled. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Contact your provider's office and request a password reset email. The patient portal now exists in Spanish. Please. athenahealth reserves the right to make periodic updates and revisions to this Policy. Click the Accounts icon in the lower right navigation bar. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. Relieve your team of administrative work and let us complete it more quickly and accurately. Urgent matters should not be dealt with via the Patient Portal. If you don't agree, don't use the Patient Portal. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. For your safety and security, your session is about to be logged off due to inactivity. For technical issues with this website during normal business hours, please contact our office. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Dial 911 in the case of a medical emergency. You will also see a list of other individuals connected to your account with health records at the listed provider groups. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Note: This feedback form is NOT for medical questions or advice. We can use your health information and share it with other professionals who are treating you. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Find contact information and answers to frequently asked questions here. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. We will make sure the person has this authority and can act for you before we take any action. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. Please try again in a few moments. usually in ways that contribute to the public good, such as public health and research. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Only test results which are considered appropriate for release will be accessible through the Patient Portal. When you receive the security code on your phone, enter it in the space provided and click. When you see this error, a problem has occurred with the app loading your data. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. We can share health information about you with organ procurement organizations. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. We are not required to agree to your request, and we may say "no" if it would affect your care. To do so: Adobe Acrobat is required to view and print forms on the portal. Starting a new practice can be overwhelming weve got you. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. athenahealth reserves the right to make periodic updates and revisions to this Policy. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Make a quick and easy payment online using the QuickPay Portal. You can ask us to correct health information about you that you think is incorrect or incomplete. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. See how we work together to solve healthcares biggest challenges. Select the patient statement you would like to view. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. We typically use or share your health information in the following ways. All communications between you and your provider's office are carried over a secure, encrypted connection. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We are required by law to maintain the privacy and security of your protected health information. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We apologize for the inconvenience."? Tools and resources that support building apps and the interfaces to support them. If you selected a security question when you set up your security option, the following page will appear: 1. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. If the issue persists, please report it by clicking Profile in the bottom navigation bar. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Collect more of what youre owed faster with services that support billing efficiency.